1.Can I place an order if my billing address is outside Canada?

Currently, we only accept orders inside Canada.

2.Can I change my order after I have submitted it?

You can try to email customer@Foodoncart.com or Call Toll-Free number 1-800-848-9916 to see if any adjustment is possible.

Please ensure that the information you provide us is correct before making the purchase, as Foodoncart Network Inc. is not responsible for gift cards sent to the wrong address.

3.How do you verify orders?

In a continuing effort to help protect online customers against unauthorized credit card use, Foodoncart Network Inc. verifies all received orders.

To eliminate the possibility of delay in processing your order, please ensure that your billing address matches your home address.

Also, please use your home telephone number as a contact number and be sure to include the area code along with the phone number. Failure to include this information may result in your order being delayed or canceled.

4.Do I need to activate the gift cards?

Yes, most of gift cards need to activate. Please contact us at customer@Foodoncart.com or call Toll-Free number 1-800-848-9916 for activation. All gift cards can be used after 24 hours after activated.

5.Can I ship gift cards to more than one destination?

Currently, you can ship gift cards in the same order to only one destination.

You can place different orders to have the gift cards mailed to different destinations.

6.What happens to a package that doesn’t arrive?

If a package cannot be delivered to the recipient because the address provided is incomplete or incorrect, the purchaser is required to pay the shipping fee again to have the package re-shipped to the correct address.

Please ensure that the information you provide us is correct, as Foodoncart Network Inc. is not responsible for gift cards sent to the wrong address.

7.What does the shipping and handling fee include?

There is no shipping fee for orders over $100. Otherwise, a fee of $2 will apply.

8.Are there any additional fees with the payment?

If you select credit cards for purchasing gift cards, there will be a 3% bank processing fee.

If you select Interac Online for gift cards, there is no charge for orders over $200. Otherwise, if the order is less than $200, a fee of $0.85 will apply.

9.What is foodoncart.ca’s return policy for gift cards?

Unfortunately, Foodoncart does not accept any returns or exchanges for gift cards. Foodoncart will allow for exchanges only if an incorrect shipment happens and it is due to an error made by Foodoncart.

Any Fund return with e-transfer before shipment will be charged $1.50 processing fee from Bank.

In such cases, please notify customer@Foodoncart.com and we will make arrangements.

11.How can I check the status of my order?

You can send an email to the customer service department to inquire about the status of your order. Please be sure to include the invoice number from the confirmation email you received after placing your order.

Because Foodoncart receives numerous orders on a daily basis, the customer service department will not be able to follow up on your inquiry without this information.

12.Shipping notes & restrictions

Saturday, Sunday and Holiday deliveries are not available. To process the orders efficiently, our scheduled shipment day is Tuesday and Friday.

All orders requested to be sent via major courier companies MUST include the complete and correct phone number of the recipient (including area code). Failure to provide this information will delay your order.

The purchaser will be responsible for additional product or shipping costs involved if the purchaser wishes to replace and/or resend gift cards to his or her intended recipient. The purchaser will be responsible for any additional shipping costs involved in re-shipping returned packages.

13.How long will the shipping take?

Please allow 3-7 business days. Foodoncart is not responsible for undelivered merchandise due to incorrect address information or misdirection by Canada Post.

14.Do gift cards have an expiry date?

All gift cards purchased from Foodoncart will not expire.

Want to know our Delivery Area?

Please see our Delivery Area for more information

Do you have a question we didn’t have an answer for?

Please see our contact us page for more information